Clothes built to last

The warranty is granted for life to the owner of the garment, subject to being able to provide valid proof of purchase via the request form.

Repairs are covered by LUCID. Only the outbound shipping costs remain the responsibility of the customer.

What the warranty covers

The warranty applies to the following garments:

  • LEGACY shirts
  • DUNE and CORE shorts
  • LUME and SUNN trousers

It only covers manufacturing defects, including:

  • sewing defects (loose seams, faulty stitching, defective assembly)
  • defective original accessories (buttons, elastic, etc.)

What is not covered

The warranty does not cover:

  • natural wear and tear from daily use (material deformation, discoloration, etc.)
  • damage caused by improper care (unsuitable washing, machine drying not recommended, etc.)
  • modifications or repairs carried out outside of LUCID
  • accidents, burns, snags, or tears

How does the repair work?

  • 1. Sending the request

    Fill out the repair request form below, precisely describing the defect found.

    Fill out the form 

  • 2. Analysis by our workshop

    Our workshop will analyze your request within 10 working days to verify warranty coverage, then confirm the result via email. If the defect is not covered, a paid repair may be offered depending on the case, at a variable rate depending on the intervention.

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    3. Garment shipping

    Once your request has been approved, send us your garment well-packaged (ideally with tracking) and clean to facilitate our workshop's work. If washing is likely to worsen its condition, please notify us by email before sending it.

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    4. Repair and return

    Upon receipt, our workshop will repair your garment and send it back to you. The estimated turnaround time (2 to 8 weeks, depending on the repair) will be communicated to you when your request is analyzed.

Start the process right here

Warranty Form

Our commitment

At LUCID, we take the utmost care with each repair to extend the life of your garment.

However, we cannot be held responsible for the loss or damage of the package during the outbound transport, as this remains the customer's responsibility.

FAQ

Frequently Asked Questions

How to request a repair?

Simply complete the repair request form. We will get back to you by email within a few days.

What happens if my garment is not covered by the warranty?

You remain free to choose.

We can offer you a paid repair if possible. Otherwise, the garment will simply be returned to you.

Que dois-je faire si laver le vêtement peut empirer le défaut ?

Si un lavage risque d'aggraver son état, préviens-nous simplement par e-mail avant l'envoi.

How long is my garment guaranteed for?

The products concerned automatically benefit from the lifetime warranty upon purchase, subject to compliance with the coverage conditions.

Is there a charge for the repair?

If the defect is covered by the warranty, the repair will be handled by LUCID.

Only the return shipping costs are at your expense.

What defects are eligible?

Defects related to the garment's manufacture, such as:

  • unstitched seams
  • loose buttons
  • holey pockets
  • defective original accessories
  • broken elastic

Will the repair be visible?

Some repairs may be visible, particularly if the defect is not covered by the warranty. If this is the case, we will always inform you before taking any action.

What is the average repair time?

The lead time varies depending on the nature of the repair and the workshop's workload. An estimate will be provided to you when the request is analyzed.

Lead times generally vary between 2 and 8 weeks.