FAQ
Frequently Asked Questions
How do I know if an item will fit me?
Our clothing is designed to fit standard market sizes. We recommend choosing your usual size; it should fit perfectly! For unisex pieces, like our printed t-shirts and hoodies, we recommend women size down for a better fit.
To make sure you get the perfect fit, you can fill out a questionnaire available under the size selection on each product page that will tell you your ideal size. And if the size you purchased doesn't suit you, no worries: you can return the item to us, and we'll exchange it and send it back to you free of charge.
I can't find my size, what should I do?
Ouch, sorry. If your size is out of stock, you can sign up to be notified as soon as it's back in stock directly on the product page. And if your size isn't available yet, know that we're actively working to make our brand more inclusive. Some pieces are already available in plus sizes, like XXL. Don't hesitate to take a look!
How to return an item?
You have 14 days after receipt to return an unworn and unwashed item. Log in to our website with your email address to access your orders and submit your request. Unless defective, return shipping costs are your responsibility, and Lucid will cover the cost of reshipping. You can choose between an exchange, a credit note, or a refund.
More info here.
What are the payment options?
We accept payments by credit card (Bancontact, Visa, MasterCard, American Express, etc.) and via PayPal, Apple Pay, and Google Pay. All payments are secure.
What is the delivery time?
Orders are generally delivered within 7 business days (we do our best).
It is possible that the lead time may be longer if the part is still in production, but this is usually indicated on the product page when you order when this is the case.
After ordering, can I track my order?
Yes, as soon as your order ships, you will receive an email with a tracking link. If you haven't received a notification yet, it's likely because your order is still being processed by us.
How much does delivery cost?
Except for free delivery cases:
- €7 for home delivery in Belgium
- €4 for delivery to a Mondial Relay point in Belgium
- €0 if you choose to pick up your package at Hankar's FARM here in Brussels.
- €15 for home delivery in France and other neighboring countries
- €5 for delivery to Mondial Relay points in France and other neighboring countries
These rates may change depending on specific circumstances
Do you offer free shipping?
Yes, delivery is free:
- For your first order, by subscribing to our newsletter.
- For any order over €120.
- If you choose to collect your package from Hankar's FARM here in Brussels.
Do you ship internationally?
We deliver to Belgium, France, Luxembourg, Germany, and the Netherlands. We've chosen to limit our delivery area to remain aligned with our ecological and local values.
Are your clothes unisex?
Most of our clothing is available in both women's and men's cuts to better fit different body shapes. However, we also offer unisex pieces, like our "FRIEND" printed t-shirts and hoodies, which are suitable for everyone.
Do you make custom clothing?
No, we do not make custom-made clothing. All of our garments are finished products available only in the sizes and styles we offer. However, we do offer a customization service for our pieces for businesses and associations. For more information, visit our customization for businesses page.
Do you offer custom clothing for businesses or associations?
Yes! We offer 100% recycled clothing, made in Belgium by people with disabilities, that you can personalize with your colors. We support you from A to Z: choice of pieces, colors, embroidery or prints, placement of visuals, etc. It's a responsible and local solution to dress your team or offer gifts aligned with your values. Our prices depend on the quantity ordered. To learn more, visit our corporate customization page.
Can I find your clothes in store?
Lucid doesn't (yet) have its own store, but you can find our clothing in several stores across Belgium. Here is the list of the different stores where we are present: Our stores .
Is it possible to buy a gift card?
Yes, you can purchase a gift card on our website. Right here .
During the payment process, you will be able to enter your gift card code in the field provided for this purpose.
How do I use my discount voucher?
Add the item you like to your cart. During the checkout process, you'll find a field to enter your discount code.
Where are your clothes made?
All our clothing is made locally, in Belgium and France. We collaborate with small-scale workshops, including socially responsible workshops that employ people with disabilities or those in social rehabilitation. This approach reduces our carbon footprint and supports the local and social economy. We're making a real impact!
What makes you a sustainable brand?
Lucid is a sustainable brand because we only work with recycled and low-impact materials. Our production is local, carried out in human-scale Belgian workshops, which considerably reduces our carbon footprint and ensures quality working conditions. We collaborate with workshops that create jobs for people with disabilities or in social reintegration. We operate with limited collections to avoid overproduction. We focus on clothing designed to last, with a timeless style and superior quality, far from disposable fast fashion.
Then, quite simply, we show everything we do with complete transparency, because when we do things well, we have nothing to hide.
What sustainability certificates do you have?
We work with certified materials and partners, such as the Global Recycled Standard, Master of Linen, GOTS, and Oeko-Tex. However, our greatest guarantee remains transparency: we inform you about our materials, our workshops, and our processes. If you'd like to know more, don't hesitate to contact us.
How can I subscribe to your newsletter?
On our website's homepage, at the bottom of the page, you'll see "Join the Collective." Simply enter your email address and click "Sign Up." You'll then receive our informational emails and your code for free shipping on your first purchase.
If you haven't found the answer to your question, you can also email us directly. Just here: contact@lucid-collective.eu